ACRBO

Association of Computer Repair Business Owners

CSHotline - Call Center - Help Desk

Posted by: Dan

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CSHotline is the newest Preferred Vendor to the Association of Computer Repair Business Owners. 

The CSHotline concept is easy:

* Have problems growing your Computer Repair Business?

* Needs technicians to help resolve "your" customers problems?

* Want to have staff, but not in your budget?

* Want to free up time for your larger clients or for marketing your business?

CSHotline can do all these things for your business and the best part is we do it completely "branded" as though it is your business. From the phone calls to the tech support we provide it all as "your" employee.

We work closely with our clients in order to develop long-term support for their businesses and to help them achieve growth. We have been in the industry for over 20 years and know what it takes to be successful. We also know how time consuming it can be especially for smaller shops. And for those larger shops that just don't have the hours in a day to finish projects then we can step in and finish up for you.

There are only so many hours in a day, and as your business grows, so will your responsibilities and workload as a business owner.

Think of CSHotline as an extension of "your" business model.


Can An Online Repair Site Really Fix My Computer?

Posted by: Dan

Tagged in: Untagged 

Thanks to the development of the internet, most people assume or believe that they can and should be able to do everything online. This is true with everything from shopping to socializing and even going to college. This notion also seems to be true when it comes to computer repair services.

 Even though many people do not shy away from online computer repair, some people still remain apprehensive about turning to an online repair shop to get their computer fixed. Their fear is that they will be unable to actually have their computer in front of the repairman.

 However, online repair sites are actually able to fix most computer problems in a few different ways. Keep in mind that most laptop and desktop computer issues are internal problems and that deal with the hardware or software of a computer. For this reason, most computer repair shops will be able to tell you things you can do to your machine right from your desktop in order to get the issue resolved.

 There are also many repair sites that have live support service communities that can help with common computer issues. Typically when the problem is not an internal one and there is something physically wrong with the computer, such as a broken keyboard or broken CD drive, these companies will also set up services that allow you to send your computer in for repair.

 Another consideration is that thanks to technology, if you have the right settings or program in place, you can give someone access to your computer from a remote location. Typically all you need is access to the internet. After you have given them permission, the computer repair specialist from the online site will be able to see your screen from their own computer and access your computer remotely. From there they will normally be able to figure out the root of the problem and get it resolved quickly.

Not only are online repair sites often able to fix computers, they often come with some benefits that a number of traditional repair shops may not offer. For instance, most online repair sites offer the “no fix, no fee” service, which essentially means if they are unable to fix the problem then they will not charge you anything. 

Many times when you take your computer into a traditional store, you will be charged for repairs and for the shop’s time regardless of whether your computer can be fixed or not. While there are some obvious exceptions to this rule, generally speaking this is one of the most commonly associated benefits of using an online repair service. You will, however, want to make sure that you have this policy in writing first. 

It truly is possible to not only get computer repairs from an online site in today’s society, but many are finding that it is actually the preferred method of computer repair services.

More at www.RemoteComputerRepair.com  

 


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Feel free to contact us should you have any questions about the Association
In general or require information.
 
Email: dan@acrbo.com
Tel: 540-786-1144

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