Association of Computer Repair Business Owners
Recent Blog Posts
6 Tools To Automate Your IT Business
You're in the IT Business. Whether you're operating a break/fix shop, providing managed services, or a hybrid of the two, the reality is that you've got a limited amount of time and a continuous stream of issues to resolve. People rely on you to for their livelihoods, and you need to find smarter ways to increase your efficiency, accuracy, and profitability. That's why we've compiled a list of 6 awesome resources for you to automate various aspects of your IT Business.Ninite: Easily install and update applications on a clients computer with no additional user input required. Last month we interviewed Patrick and Sascha from Ninite about their business. You can find the interview on our blog.RepairShopr: Our friends over at Repai ... read more
How IT Owners Can Boost Word-of-Mouth Marketing
Often I talk to my business owner friends and ask them to tell me their best source of new prospects, nearly all of them offer the same answer: referrals from satisfied customers. I am really not shocked. Hundreds of questionnaires carried out by companies like VistaPrint, Nielsen along with others reveal as many as 70 % or more of customers say word-of-mouth recommendation is the main reason for their buying behaviors.When I opened my first store, word-of-mouth took months to do the job simply because our customers simply had the option of writing mail, calling people on the telephone, or speaking with their friends, face to face. At best my clients were only getting in touch with a few people a day so the message couldn't spread very ... read more
Should you Clean a Virus Infection, or Wipe and Reload Everything?
This is a question that is frequently asked by IT support technicians, and it generates strong opinions on both sides of the argument. Usually those discussions in online forums generate more heat than light, with a lot of “mine is bigger than yours” and “you’re just lazy” themes.To save you the suspense of reading to the end, I will give you the definitive answer to this question right now. It is never in your best interest, and rarely in the client’s best interest, for you to wipe and reload the system. Clear enough?This article is directed specifically at individuals and organizations that provide outsourced IT support to the SMB market. Most of the same considerations apply to in-house IT departments and to “do-it- ... read more