Check Out The Association’s First Video Podcast!
Find out What’s New At ACRBO!
Association of Computer Repair Business Owners
Recent Blog Posts
What To Look For When Researching RMM Solutions
Being a Managed service provider is a tough job. It takes endless hours of hard work, dedication and lots of patience. Add to that a complicated RMM software, and the poor IT guy is doomed! I’ve been to a lot of IT/MSP trade shows and seminars recently and have spoken to numerous MSPs. The one common pain I have heard about is how challenging it is to use RMM software due the fact that the solution was overly convoluted to use. When doing research for RMM tools, the biggest struggle is finding the one solution that can includes the following features: Is it SaaS based? Most Managed Service providers have way too many devices to manage. On top of that, the headache of managing a server that runs the RMM platform is an overkill ... read more
All you need to know about hard disk images
What is disk image file Disk image is a file storing a full copy of a disk. It should be noted that an image file stores the full content of a disk, including the filesystem structure. In other words, the disk image is a usual disk having no the physical body. People working in computer repair business often deal with disk image files since it is much safer to create a disk images and work with them than to worry about client's data operating with the real disks. More than that, physically damaged hard disks have to be imaged without fail. Disk image vs disk clone Apart from disk image files, there are disk clones. Let's discuss what is the difference between these. The disk image is an exact copy of the disk stored as a file, while a ... read more
Six key reasons why MSPs need a Service Desk solution
In order to achieve success, your business needs processes in place that support your growth and help you scale. For an MSP, the tool to assist here is a service desk application that is simple to use, automates systems and supports the key components that drive a business, such as customer service, communications, and efficiency. Six ways a service desk will help your business: Deliver Improved Service and Efficiency It is vitally important that you as an MSP communicate and deliver excellent customer service. A service desk product can help prioritize customer issues through a rule-based system that is set up between the MSP and the customer, the system notifies the user when an issue is being handled and all issues are trac ... read more