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Association of Computer Repair Business Owners

Consumer Advice

No matter if you are looking for someone to service your computer needs at home or you have a business and are in…

Benefits of Joining

If you are one of the vast number of individuals who own a computer business, namely computer repair, there is…

Code of Conduct

This Code of Conduct is a set of principles to provide guidelines in our professional conduct with clients…

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Recent Blog Posts

  • What’s the Best Way to Handle Negative Customer Reviews? Tips on the Right Way to Respond!
    Anyone that runs a business knows that customer reviews can make you or break you. Great reviews bring in more business, while negative ones can drive it away. In today’s online world, reviews are one of the first things that customers search about a company. They’re also important for good SEO and Google’s My Business listings have put reviews front and center on any business search, so review management is of vital importance. Properly managing your business reviews is about more than just requesting new ones, it’s about knowing how to properly handle negative reviews. No matter what type of stellar computer and tech services you provide, you’re bound to receive a bad review from time to time, deserved or not. What ... read more

  • Recovery Time Objective
    Founding Father Benjamin Franklin’s famous line “Time is Money” provides an appropriate foundation for the development of our customer’s disaster recovery plan. Our dependence on computers means any delay or outage equals lost productivity and lost revenues - be it calling customers, handling transactions, drafting documents or some other business function. ACRBO members are keenly aware that “Time is Money”. A staple of the computer repair business is the anxious business owner begging to be up and running. We are the first to see the financial (and emotional) consequences of debilitating user error, security failures and hardware malfunctions. When something goes down, the clock is ticking - and suddenly it is all eyes us t ... read more

  • How does Google Maps learn to trust and favorably rank your IT business when you’re the new kid on the block?
    Imagine you’ve just started your own IT business and, at first, all Google knows about you is your company name, address and phone number, known as NAP in local search optimization parlance. The online locations of these NAPs are called citations. The first citation should always be your Google “My Business” listing. This should be 100% complete for full effectiveness. According to a study by BrightLocal, businesses that ranked in the top three on Google local had an average of 85 citations. Citations should have consistent NAPs, without duplicates, and should include as many elements as the listing offers, such as photos, videos and reviews. Next, help Google gather more details about your IT business through local elements on you ... read more